Note
Aug 16, 2018 Microsoft Office appears to be experiencing activation issues on both Mac and PC today, according to several user reports on Twitter. MacRumors also received emails from multiple readers affected. If you don't have a local user account, you must create one: From the Apple menu, select System Preferences Users & Groups.
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Summary
This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. Activation fails and you receive one the following error messages: Microsoft mac package.
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More information
This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.
Step 1. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365
The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Office 365: Use the Support and Recovery Assistant for Office 365
Step 2. Check whether you're behind a proxy server
Are you behind a proxy server? If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:
Step 3. Check whether you're behind a firewall
Are you behind a firewall? If you're not sure, ask your administrator. If you're behind a firewall, it might have to be configured to enable access to the following:
Activating Water Essence
Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you.
For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges
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Step 4. Check whether you have the appropriate licenseMicrosoft Word For Mac Stuck On Activating Windows 10
Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing product key
To manually remove existing product keys for an Office 2013 program, follow these steps:
Here's an example of the output of steps 5a through 5c:
Microsoft Office For Mac
For more information, see the following Microsoft Knowledge Base articles:
Microsoft Word For Mac Free
Still need help? Go to Microsoft Community.
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